Terms & Conditions

Welcome to Adieu Holidays. We request all guests to read these Terms & Conditions carefully before booking any tour package or travel service with us. By booking with Adieu Holidays, you agree to follow the rules and policies mentioned below. These terms help us provide smooth, safe, and comfortable travel services to all our customers.

Booking Policy

To confirm you’re booking with Adieu Holidays, you must pay a booking amount at the time of reservation. The remaining balance must be paid before the start of your tour as per the timeline shared by our team. If you fail to make the full payment on time, we may cancel your booking without prior notice. We confirm all bookings only after receiving the required advance payment and written confirmation from our team.

Payment Terms

You can make payments through bank transfer, UPI, credit card, debit card, or other approved payment methods. All prices mentioned in our tour packages are in Indian Rupees (INR) unless stated otherwise. Prices may change without prior notice due to:

• Government tax changes
• Fuel price increases
• Hotel tariff changes
• Transport cost changes
• Natural or political situations

Cancellation Policy

If you cancel your booking, cancellation charges will apply as per the following terms:

• 30 days before travel: 25% cancellation charge
• 15-29 days before travel: 50% cancellation charge
• 7-14 days before travel: 75% cancellation charge
• Less than 7 days before travel: 100% cancellation charge

Some hotels, flights, trains, or special services may have separate cancellation rules. In such cases, their policies will apply. Refunds will be processed within 7-14 working days after cancellation approval.

Refund Policy

We process refunds only after deducting cancellation charges and non-refundable service fees. We do not provide refunds for:

• No-show cases
• Unused services during the tour
• Early departure from the tour
• Missed flights, trains, or transport

Refunds depend on hotel, airline, and transport partner policies.

Travel Documents

Guests must carry valid government-approved photo ID proof during travel. For international travel, guests must carry:

• Valid passport
• Valid visa
• Travel insurance (if required)
• Any required health documents

Adieu Holidays is not responsible if a guest cannot travel due to missing or invalid documents.

Travel Insurance

We strongly recommend travel insurance for all domestic and international trips. Travel insurance protects you from:

• Medical emergencies
• Trip cancellations
• Loss of baggage
• Accidents

Adieu Holidays is not responsible for medical costs, accidents, injuries, or loss of belongings during the trip.

Changes in Itinerary

We try our best to follow the planned itinerary. However, we may change or adjust the schedule due to:

• Weather conditions
• Road conditions
• Natural disasters
• Political unrest
• Local authority rules
• Flight or train delays

We will always try to provide suitable alternatives. No refund will apply for itinerary changes beyond our control.

Hotel Policy

Hotel check-in and check-out times depend on hotel rules. Early check-in or late check-out depends on availability and may include extra charges. Hotels may provide similar category rooms if the mentioned hotel becomes unavailable. Room categories depend on the package selected by the guest.

Transportation

We provide transportation as per the selected package. The vehicle type depends on:

• Number of travelers
• Package category
• Availability

Drivers follow fixed sightseeing hours as per local rules. Extra hours may include additional charges. Guests must respect drivers and transport staff during the journey.

Guest Responsibilities

Guests must:

• Follow local laws and rules
• Respect local culture and traditions
• Maintain discipline during the tour
• Avoid illegal activities

Adieu Holidays reserves the right to remove any guest from the tour if they behave improperly or create disturbance. No refund will apply in such cases.

Health and Safety

Guests must inform us in advance about any medical conditions. We do not take responsibility for health issues during the tour. Guests must carry personal medicines and follow safety guidelines. Adventure activities such as trekking, river rafting, safari, or skiing involve risk. Guests participate at their own responsibility.

Force Majeure

Adieu Holidays is not responsible for delays, cancellations, or service interruptions caused by events beyond our control, including:

• Natural disasters
• Floods
• Earthquakes
• Strikes
• War
• Government restrictions
• Pandemic situations

In such cases, refunds depend on the policies of service providers.

Third-Party Services

We work with hotels, airlines, transport companies, and other service providers. Adieu Holidays acts as a travel organizer and does not control third-party services. We are not responsible for:

• Service delays
• Service quality issues
• Flight cancellations
• Train delays
• Hotel staff behavior

However, we will assist you in resolving issues wherever possible.

Price Inclusion & Exclusion

The package includes only the services clearly mentioned in the "Inclusions" section. Any service not listed in the inclusions section counts as an extra cost. Personal expenses such as:

• Laundry
• Room service
• Tips
• Entry tickets (unless mentioned)
• Adventure activities
• Meals not included

must be paid directly by the guest.

Website Use

All content on the Adieu Holidays website, including text, images, logos, and design, belongs to Adieu Holidays. You may not copy, modify, or use website content without written permission. We try to keep website information accurate. However, we do not guarantee that all information is free from errors.

Complaints & Disputes

If you face any issue during your tour, inform our team immediately. We will try our best to resolve the issue quickly. Any dispute related to bookings or services will be subject to the jurisdiction of Delhi courts.

Privacy Policy

We collect personal information such as name, phone number, email, and travel details only for booking purposes. We do not share your information with unauthorized parties. Your data remains secure with Adieu Holidays.

Acceptance of Terms

By booking a tour or using our services, you confirm that you:

• Read and understood these Terms & Conditions
• Agree to follow all policies
• Accept cancellation and refund rules

If you do not agree with these terms, please do not proceed with booking.

Updates to Terms

Adieu Holidays reserves the right to update or modify these Terms & Conditions at any time without prior notice. Guests should review the terms before booking.