Cancellation Policy

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At Adieu Holidays, we understand that travel plans can change due to personal reasons, health issues, or unexpected events. To make things clear and simple for our guests, we follow a transparent and easy cancellation policy. We request all travelers to read this policy carefully before confirming any booking with us.
Cancellation by the Traveler
If you need to cancel your tour booking, you must inform Adieu Holidays in writing through email or WhatsApp. The date on which we receive your cancellation request will be treated as the official cancellation date. Cancellation charges will apply based on how many days before the travel date you cancel your trip.

Here is our standard cancellation policy:
  • 30 days or more before departure: 10% of the total tour cost will be charged as cancellation fees.
  • 15 to 29 days before departure: 25% of the total tour cost will be charged.
  • 7 to 14 days before departure: 50% of the total tour cost will be charged.
  • Less than 7 days before departure: 100% of the total tour cost will be charged.
Please note that flight tickets, train tickets, and hotel bookings may follow separate cancellation rules. In such cases, the cancellation charges from airlines, railways, or hotels will apply in addition to our service charges.
No-Show Policy
If a traveler does not arrive on the day of departure or fails to join the tour without any prior notice, we will treat it as a “No-Show.” In such cases, we will not provide any refund. All unused services like hotel stays, transport, sightseeing, and meals will be non-refundable.
Partial Cancellation
If you cancel only a part of your booking, such as reducing the number of travelers or shortening your stay, we may revise the package cost. You may lose group discounts or special offers. We will calculate cancellation charges based on the revised booking value.
Cancellation Due to Unavoidable Situations
Sometimes, events like natural disasters, government restrictions, strikes, weather issues, or other unforeseen circumstances may affect travel plans. In such cases, Adieu Holidays will try to offer alternative dates or adjust the itinerary. However, we will not take responsibility for extra costs caused by such events. Refunds, if applicable, will depend on the policies of hotels, airlines, and other service providers.
Refund Process
If you qualify for a refund, we will process it within 7 to 14 working days after deducting applicable cancellation charges. We will transfer the refund to the same bank account or payment method used at the time of booking. Processing time may vary depending on banks or payment gateways.
Amendments and Rescheduling
If you want to change your travel dates instead of canceling, please inform us as early as possible. We will try our best to reschedule your trip without heavy charges. However, changes depend on availability and supplier policies. Price differences may apply if the new dates fall in peak season.

At Adieu Holidays, we aim to provide smooth and stress-free travel experiences. We request travelers to plan carefully and consider travel insurance for extra protection. For any questions about our cancellation policy, feel free to contact our support team. We are always ready to assist you.