Refund Policy

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At Adieu Holidays, we understand that travel plans can change due to personal reasons, emergencies, or unexpected situations. Our refund policy aims to keep the process simple, fair, and transparent for all our customers. We request all travelers to read this policy carefully before booking any tour package, hotel, transport service, or travel-related product with us.
Cancellation by the Customer
If you wish to cancel your booking, you must inform Adieu Holidays in writing through email or an official communication channel. The date on which we receive your cancellation request will be considered the official cancellation date.
Refund amounts depend on how early you cancel your booking:
  • 30 days or more before travel date - 90% refund of the total package cost (excluding processing fees).
  • 15 to 29 days before travel date - 70% refund of the total package cost.
  • 7 to 14 days before travel date - 50% refund of the total package cost.
  • Less than 7 days before travel date - No refund will be provided.
  • No show (if you do not arrive on the travel date) - No refund will be issued.
Please note that some services such as flight tickets, train tickets, special permits, and certain hotel bookings may follow separate cancellation rules. In such cases, the refund will depend on the policies of the airline, railway authority, hotel, or third-party service provider.
Cancellation by Adieu Holidays
In rare situations, Adieu Holidays may cancel a tour due to natural disasters, political disturbances, insufficient bookings, or other unavoidable circumstances. In such cases, we will inform you as early as possible.
If we cancel the tour from our side, you can choose one of the following options:
  • A full refund of the amount paid.
  • Rescheduling your trip to another available date.
  • Adjusting the amount toward another tour package.
We will not be responsible for additional expenses such as flight cancellation charges, visa fees, or personal expenses incurred due to such cancellations.
Refund Process
Once your cancellation request is approved, we will process the refund within 7 to 14 working days. The refund will be made through the same payment method used during booking, unless otherwise agreed. Please understand that bank processing times may vary. It may take additional days for the refunded amount to reflect in your account.
Non-Refundable Services
Certain services are completely non-refundable. These may include:
  • Government permit fees
  • Entry tickets
  • Visa fees
  • Travel insurance
  • Peak season or special event bookings
We clearly mention non-refundable items at the time of booking. We advise customers to check all details before making payment.
Amendment Policy
If you want to change your travel dates, hotel, or other services, you must inform us in advance. Changes are subject to availability and additional charges may apply. Some changes may also attract cancellation charges as per the timeline.
Important Note
We strongly recommend that travelers purchase travel insurance to cover unexpected cancellations, medical emergencies, or travel delays. At Adieu Holidays, we value our customers and always try to offer the best possible support. For any questions regarding our refund policy, please contact our customer service team. We are here to help you plan your journey with confidence and peace of mind.